Questions logged at the desk, answered in the order they arrive

You can tell the desk which week you expect to be in London and who you have in mind, and Henrietta will ask whether that companion is likely to be working. Nothing is confirmed until you send a date and an hour; after that it is an ordinary booking.

Often, if her diary allows. Each companion sets her own hours, so the desk asks her rather than promising on her behalf. Ask for both evenings in one message; each is then confirmed as its own booking, at its own length on the ladder.

None at all. She gives her first name, says whose guest she is, and waits while the call is put through to your room. Answer, confirm, and she is sent up. It adds a minute to the evening, nothing more.

Yes. Daytime bookings run on the same ladder as evening ones, and a day room near Paddington station or an airport terminal works as well as a suite. Tell the desk when the room must be vacated, and the booking is set to end comfortably before it.

Send the new number in the same thread as soon as you have it. If only the floor has changed, nothing else moves. If you have changed hotel, the desk works out the new journey and confirms a fresh arrival time.

Yes. The twelve destinations are the routes the desk knows best, not a border. Anywhere inside Zones 1 and 2 carries no travel charge; further out, Wimbledon say, her taxi both ways is quoted before you confirm.

No more than they could for a friend meeting a guest for a drink. She dresses for the building, carries nothing larger than a handbag and crosses the lobby at an unhurried pace. Nothing about the booking reaches your bill or the front desk.

Give the name the room is booked under, since that is what the check matches. She introduces herself by the first name on her profile. Nobody asks you for identity documents or photographs, before the evening or during it.

The desk clears its side of the thread when the booking ends and keeps no client list to copy anything into. Your own copy is yours to delete whenever you choose. The privacy notice sets out what is seen and for how long.

No. The fee pays for the hours you booked and her company through them: time and companionship only. There is no menu of extras and nothing priced separately, and a request for anything further is not taken up by the desk or by her.

No. The rates ladder is identical seven days a week, bank holidays included. The Weekend line on that board means something else: a stay running from Friday to Sunday, priced in writing around your plans.

Because that is what each woman has told the desk. Available today means she is working today, often with a note such as a start time; Away shows the date she returns. The lines on the rota are kept honest rather than permanently lit, and the exact hour is still confirmed in the chat.

A person. Henrietta runs the guest desk, and the stretch from 22:00 to 06:00 is staffed too, so every message is read and answered within minutes. Nothing is automated beyond the pre-filled text in the WhatsApp links.

No. Each one is independent and on the rota at her own request; she picks her hours and decides which bookings she accepts. The desk arranges introductions, runs the check and keeps the rota accurate; the fee goes to her. The about page explains how a companion joins.

The desk messages you a revised time the moment it knows. Your booked length starts when she arrives, not at the hour first agreed, so a crawling Park Lane costs you minutes of waiting, never minutes of the evening.

Of course. Say so and she leaves, politely and without fuss. The fee for the length you booked still stands, since her evening was set aside for it.

Only small things. Have the room number to hand, mention any dress code for dinner, and order drinks or a tray from room service if you would like them waiting. The rest is hers to handle: arriving on time and looking as though she belongs in the lobby.

A small overnight bag at most, the sort any guest carries through a lobby without drawing a glance. If breakfast is to be taken downstairs in the dining room rather than in the room, tell the desk, and she will pack something that suits the morning as well as the night before.

Yes, with a little planning. Airport rooms at Heathrow or Gatwick need three booked hours, and her drive out comes from within them, so send the landing time and the hotel, and the desk proposes an arrival that leaves room for the passport queue.