23:10, a message from the fourth floor
A typical entry reads like this. A guest lands late, checks in, showers and writes at ten past eleven: a name from the rota or a line about the evening, then the hotel, a start time and a length. Henrietta answers within minutes with who is free, the figure and an arrival time. One check follows, then a short note that she has left. A room in Mayfair or Soho typically sees her within forty minutes; elsewhere in the centre, allow up to an hour.



